Terms and privacy

Accounts and eligibility

• You must be at least 13 years old (or the age of digital consent in your country) to use the service.
• You are responsible for keeping your Telegram account and any wallet credentials secure.
• You must provide accurate information when placing an order or requesting a payout.

Payments and pricing

Prices are set in USDT and shown before you pay. You can pay in TON or in USDT on the TON network through a connected wallet, or in USDM, USDC or USDT on Celo through MiniPay. When you pay in TON, the amount is worked out from the exchange rate at the time of the order. An order is processed once its payment is confirmed on the blockchain. Network fees are paid by you and are not refundable.

Stars and Premium are delivered to the Telegram username you enter for the order. Please check it before you pay: a delivery to the wrong account cannot be reversed.

Selling Stars

• You pay for a sale in Stars, through Telegram’s own payment screen. A sale that is not paid within 15 minutes expires.
• We hold the Stars for 21 days and then pay you the USDT amount shown when you placed the sale, to the USDT wallet address on TON that you gave us.
• You can ask us to change the payout address before the payout is made. A payout sent to the address you gave us is final.
• You can ask to cancel a sale with /paysupport within 5 days of placing it, as long as it has not been paid out. You can make one such request every 30 days. If we approve it, your Stars are returned through Telegram.

Refunds

Telegram Stars and Premium subscriptions cannot be reclaimed once they reach an account, so a purchase is final once it is delivered. If your order fails or is not delivered, you can request a full refund of the order amount through support. Network fees are not refunded. Cancelling a sale of Stars is covered under Selling Stars above.

Referral programme

When somebody joins through your referral link, you earn 30% of our margin on each of their orders, up to 50 USDT from each person you invite. Commission from a purchase is available straight away. Commission from a sale is held for 21 days and is cancelled if the order is refunded or does not complete. You can withdraw once your balance reaches 0.50 USDT, and every withdrawal is reviewed before it is paid.

Points

You earn points for daily check-ins, purchases, sales and tasks in the app. Points have no cash value and cannot be exchanged for money, Stars or anything else.

Prohibited use

• Fraud, chargebacks, money laundering, or any unlawful activity.
• Reselling stolen or unauthorized Telegram Stars.
• Using the service to harass, deceive, or harm another person.
• Attempting to disrupt the service, scrape it, or circumvent rate limits.

We reserve the right to suspend or close any account that violates these rules. Some restrictions are applied automatically when our systems detect clear signs of fraud, such as one payment offered for two orders. A restricted account is given a case number and can appeal through support within 30 days.

Liability

The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect or consequential losses, for any failure of Telegram or blockchain infrastructure, or for payments, deliveries or payouts sent to a wallet address or Telegram username that you entered incorrectly.

What we collect

• Telegram identity: your Telegram user ID, username, earlier usernames, and language, used to authenticate you and deliver your order. Telegram also passes the app your name and profile photo; we show them to you but do not keep them on our servers.
• Order data: what you bought or sold, recipient usernames, amounts, transaction hashes, and timestamps.
• Wallet addresses: the address you pay from, and the address and memo you give us for a payout or a withdrawal.
• Connection data: your IP address and the approximate country and city it points to, recorded with your account and with each order, used for fraud prevention and service quality.
• Usage: whether you reach us through the Mini App, the website, or the bot, when you last did, the requests your visits make to our servers, and the actions you take, such as placing an order or checking in.
• Points and referrals: your points, check-ins and tasks, the person who invited you, and the people you invite.
• Email and social accounts: only if you send us feedback (your email address) or apply to the ambassador programme (your email address and the social accounts you list), used to reply to you.
• Bot conversation: the messages and commands you send our bot and the replies we send you.
• Account standing: warnings, restrictions and appeals, and the signals behind an automatic restriction.

What we do not collect

We do not ask for your phone number, your contacts or your GPS location, and we do not record which device, browser or operating system you use. Location is never read from your phone: it is estimated from your IP address.

How we use it

• To process and deliver your orders and pay out your sales.
• To pay referral commission and keep your points balance.
• To prevent fraud, abuse, and rate-limit violations.
• To send you messages about your orders, referrals and account in the bot and the app.
• To provide customer support and respond to your messages.
• To improve the service and fix bugs.

Who can see it

Other StarStore users who are signed in can see your Telegram username and points balance on the leaderboard. When you send somebody a gift, they are told it came from your username. Nothing else about your account is shown to other users.

Sharing

We share data only with the providers below, only what each one needs to do its part, and we do not sell personal data to anyone. We use no analytics or advertising services.

• Telegram, which runs the bot and the Mini App and handles payments in Stars.
• TON and Celo blockchain services, which receive wallet addresses and transaction details so we can confirm payments.
• The providers that deliver Stars and Premium, which receive the recipient’s Telegram username and the amount.
• IP location services, which receive your IP address and return an approximate country and city.
• Our email provider, for emails about the ambassador programme.
• Our support chat provider, which receives the messages you send through private support.
• Our hosting and database providers, which store the data described here.

Cookies and device storage

The app keeps your language, whether you have seen the intro and tour, and the last payout address you sold to in your browser’s storage on your device. Signing in on the website sets one cookie that keeps you signed in for up to 7 days; signing out removes it, together with the saved payout address. The support chat keeps its own storage when you open private support. We use no advertising or analytics cookies.

How long we keep it

• Requests to our servers and the steps of your orders: 14 days.
• Bot conversation: 5 days.
• Account activity and the signals used to detect fraud: 30 days.
• Points history: 90 days. Your points balance stays with your account.
• Notifications: 30 days after you read them.
• Your account, orders, payouts and referral records, including the IP address and location recorded with them: for as long as your account exists, or until you ask us to delete them.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete personal data we hold about you. To make a request, contact us using the details below and we will get back to you.

Security

We use HTTPS in transit, check Telegram’s signature on every request the app makes on your behalf, restrict access to our admin systems to a short list of accounts that sign in with one-time codes, and keep credentials out of our logs. No system is perfectly secure, so please use a strong Telegram password and keep your devices updated.